Your place for the best Outdoor Gear. Official Boy Scout merchandise and Great Camping Gear from all the names you know and trust. "Everything for the Great Outdoors!"

Our Return and/or Exchange Policy:

Returns: You must contact us for an RA# (return authorization #)before you return your items. You can contact us via, e-mail, or phone. You must have the order # and date placed, also please include the name the order was placed under. When we issue your RA# you may then return your items to us. All packages must have the RA# on them.
When returning merchandise to TENT AND TRAILER CITY, carefully wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns can not be accepted and will be refused. Enclose a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are requesting a refund, exchange. Repairs should be returned to the manufacturer. TENT AND TRAILER CITY will refund postage due to shipping errors or defects in merchandise. We will return ship via ground delivery.
 

Send Returns To:

Tent and Trailer City
236 Front St.
Hempstead, NY, 11550
Attn: Internet Shopping Returns Dept.

Refunds:
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement. Purchases made by check or money order will be issued a refund check sent under separate cover.

Exchanges:
Of purchases made by credit card will be credited back to the card. The replacement item will then be re-billed.
Customer satisfaction is our goal. All merchandise in re-sellable condition may be returned for a refund within 10 days of purchase when accompanied by your receipt.
If the item is used and found to be defective after our inspection, we will exchange or repair within 10 days of the purchase date when accompanied by your receipt.
Save your packing materials and manufacturers warranty together with your Tent and Trailer City sales receipt and invoice.
After 10 days if you believe there to be a problem not caused by normal wear and tear, you should contact the manufacturer directly.