This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Returns: You must contact us for an RA# (return authorization #)before you return your items. You can contact us via, e-mail, or phone. You must have the order # and date placed, also please include the name the order was placed under. When we issue your RA# you may then return your items to us. All packages must have the RA# on them.
When returning merchandise to TENT AND TRAILER CITY, carefully wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns can not be accepted and will be refused. Enclose a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are requesting a refund, exchange. Repairs should be returned to the manufacturer. TENT AND TRAILER CITY will refund postage due to shipping errors or defects in merchandise. We will return ship via ground delivery.
 

Send Returns To:

Tent and Trailer City
236 Front St.
Hempstead, NY, 11550
Attn: Internet Shopping Returns Dept.

Refunds:
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement. Purchases made by check or money order will be issued a refund check sent under separate cover.

Exchanges:
Of purchases made by credit card will be credited back to the card. The replacement item will then be re-billed.
Customer satisfaction is our goal. All merchandise in re-sellable condition may be returned for a refund within 10 days of purchase when accompanied by your receipt.
If the item is used and found to be defective after our inspection, we will exchange or repair within 10 days of the purchase date when accompanied by your receipt.
Save your packing materials and manufacturers warranty together with your Tent and Trailer City sales receipt and invoice.
After 10 days if you believe there to be a problem not caused by normal wear and tear, you should contact the manufacturer directly.

 

Except as provided in the Privacy Policy, when placing an online order with Tent and Trailer City, the information that we collect from you, is used solely for the purpose of processing your order and servicing your account. We need your name, e-mail address, credit card billing address, contact phone number, credit card number and expiration date. This information allows us to process your order and provides us with a way to contact you, should we have a question concerning your current order.

We reserve the right to review any/all orders placed on this site before they are billed and/or shipped and to cancel and/or void any order placed on this website for any reason including but not limited to ADV (address verification, we only ship to the same address that your Credit Card is Billed to) and CC (Credit Card Code) verification failed, or incorrect shipping information. All orders received before 10:00 am EST, will ship that day. All orders received after 10:00 am EST, will ship the next business day. Note: We do not ship on Sunday's or Monday's, or Holidays. We will however check for orders on those days, and contact you if your order can not ship. We only ship to the United States and Canada. Thank You.

Any and all information appearing on this website is for the sole use of our customers.